1. Standard 30-day refund window
You may request a full refund within 30 calendar days after purchase if the Clarity Questionnaire has not been finally submitted, the Clarity Review has not occurred, and you have not separately asked AscentWell to begin substantive research, analysis, or preparation.
Send the request from the email connected to your client profile to contact@ascentwellsystems.com. An eligible cancellation request is effective when it is received at that address.
2. Final submission authorizes work
Selecting the authorization checkbox and finally submitting the Clarity Questionnaire authorizes AscentWell to begin customized report preparation. The standard refund period ends at submission, even if submission occurs within 30 days after purchase.
After work begins, the Clarity Report fee is non-refundable because the engagement involves reserved time and customized professional work. This does not limit any rights that cannot legally be waived.
3. Inactive engagements: 30, 60, and 90 days
If the questionnaire has not been submitted by day 30, the engagement is paused. The payment remains available as a service credit for the Clarity Report for an additional 60 days, through day 90 after purchase. A paused client may return and complete the questionnaire during that period without purchasing again.
If the client does not participate or contact AscentWell by day 90, the engagement may be administratively closed and the unused service credit expires. AscentWell may approve an extension, reactivation, partial refund, or other reasonable accommodation in exceptional circumstances, but is not required to do so where the policy was clearly accepted and the law does not require another result.
4. Rescheduling
Please provide at least 24 hours' notice to reschedule a Clarity Review. Changes made with less than 24 hours' notice, repeated changes, and missed appointments are handled at AscentWell's discretion and do not automatically create a right to a refund.
If an emergency or unexpected event occurs, contact us as soon as reasonably possible. We will make a good-faith effort to find a practical solution.
5. Required and exceptional refunds
If AscentWell cannot perform the purchased service and cannot arrange a reasonable alternative, you will receive a refund for the undelivered service. If part of the service has already been delivered, AscentWell may offer an appropriate partial refund or another agreed remedy.
Duplicate charges, confirmed unauthorized payments, billing errors, and refunds required by applicable law are handled separately from the standard cancellation window. AscentWell may also approve a discretionary refund or extension when fairness and the circumstances support it.
6. Refund method and timing
Approved refunds are returned to the original payment method. Bank and payment-processor timelines vary, so funds may not appear immediately after a refund is issued.
7. Policy version and prior purchases
This version applies to purchases that accept policy version 2026-10-08.1. A prior purchase remains governed by the policy version accepted for that purchase unless the client and AscentWell agree otherwise or applicable law requires a different result.
8. How to contact us
Email contact@ascentwellsystems.com with the subject line “Cancellation request” and include the name and email associated with the purchase. Do not include complete payment-card information.